Trillium College’s Medical Office Assistant Diploma Program prepares students for careers in healthcare administration. The program focuses on medical terminology, administrative procedures, medical transcription, and office systems used in modern medical clinics, helping graduates confidently support healthcare professionals in a variety of healthcare settings.

This program is delivered in a hybrid format. Most classes are completed through live virtual lectures, allowing students to study from home, while certain practical certifications such as First Aid require brief in-person attendance.

The curriculum is designed to build the practical, job-ready skills needed to work confidently in a medical office environment. Throughout the program, you’ll develop knowledge in areas such as:

Medical Office Operations Learn the day-to-day processes that keep a medical office organized, efficient, and running smoothly. Medical Terminology Build a strong understanding of the language used in healthcare settings to support accurate communication and documentation. Medical Transcription and Documentation Develop the skills to prepare, format, and manage medical documents with accuracy and attention to detail. Word Processing and Spreadsheets Strengthen your computer skills using common office software for documentation, scheduling, and record management. Infection Prevention and Control Understand the protocols and best practices that help maintain clean, safe healthcare environments. First Aid and CPR Gain essential emergency response training to help support safety in the workplace. Ethics and Professionalism Learn the standards of conduct, confidentiality, and professionalism expected in medical office settings. Communication Skills Build strong interpersonal and administrative communication skills for working with patients, families, and healthcare teams.

These areas help prepare students to support healthcare teams while managing the administrative responsibilities of a medical office.

No. The program is designed to start with the fundamentals. Students learn the medical terminology, anatomy basics, and administrative procedures needed to succeed directly within the program.

If you are organized, detail-oriented, and enjoy helping people, you already have a strong foundation for this career.

Although the titles sound similar, the roles are different.

A Medical Office Assistant focuses on the administrative management of a clinic, including scheduling appointments, managing patient records, handling medical billing, and coordinating communication between patients and healthcare professionals.

A Medical Assistant role typically includes more clinical duties such as taking vital signs or preparing patients for exams. The Medical Office Assistant Diploma Program focuses specifically on the administrative and technical skills needed to support a modern medical office.

To enroll in the program, applicants must have an Ontario Secondary School Diploma (OSSD) or Mature Student Status. • Medical Office Assistant

• Health Records Clerk

• Ward / Unit Clerk

• Patient Registration Clerk

• Medical Billing Clerk

• Medical Transcriptionist

• Office Administrator

• Receptionist

These positions may be found in healthcare clinics, physician offices, hospitals, dental clinics, long-term care facilities, public health units, insurance companies, and government health agencies.

Graduates may pursue a variety of roles in healthcare administration, including: • Medical Office Assistant • Health Records Clerk • Ward / Unit Clerk • Patient Registration Clerk • Medical Billing Clerk • Medical Transcriptionist • Office Administrator • Receptionist

These positions may be found in healthcare clinics, physician offices, hospitals, dental clinics, long-term care facilities, public health units, insurance companies, and government health agencies.

The best first step is to connect with a Career Coach. They can answer your questions, walk you through the program, and help you determine if the Medical Office Diploma Program is the right path for you.